Refund Terms

Gametraders Rouse Hill offers the option to refund provided you meet our return conditions and the statutory rights guidelines as set by the Australian Competition & Consumer Commission (ACCC). For more information follow this link

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

If you have met all requirements and conditions as outlined above our customer service team will process your refund and notify you via once this has been processed.

Return Conditions

• For returns requested due to change of mind or not reading through the listing completely, the return postage and initial postage will be covered by the buyer, even if it is free postage item.
• The returned item must be brand new condition as received and sealed.

PayPal Refunded Returns

• PayPal now offers refunds on return shipping fees of up to $45 per return and 8 returns per year. 
• You must have this activated on your PayPal account prior to purchase.
• For more info please see https://www.paypal.com/au/webapps/mpp/returns

Refund Payment

Any refunds will be processed via the original form of payment:

• PayPal: Your refund will be credited into the same account your payment came from.
• Credit Card: Your refund will be credited into a bank account designated by you. Please note funds make take a few business days to clear after refund confirmation.

Refund Process Time.

Returns generally take 2-5 business days to reach our store. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If your item is faulty.

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact Gametraders Parramatta within 30 days. They will guide you through the returns process and help resolve the problem as quickly as possible. We also request that you take a photo showing the defect/fault to speed up the process and ensure you receive the correct replacement part.

If you received an item you didn't order.

If you have received an item different to the one you ordered, please contact Gametraders Parramatta who will work with you to resolve the problem as quickly as possible.